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Cesenne

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Return Policy: We gladly accept returns within 5 days for items that are damaged, defective, incorrect, or missing.

Availability: Ships anywhere Worldwide

Processing Time: Allow 3-4 business days processing time for your order to ship.

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Shipping
Once the order is shipped you will receive a notification email confirmation. The orders are delivered within approximately 6-12 business days. We aim to meet these delivery times but during busy periods (including sales) deliveries may take a little longer. Please note that we cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier. *International shipments may be subject to import taxes, duties and custom fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.
Return

If your item is defective, missing, or incorrect, contact us within 5 days of delivery. You can choose between a refund or a credit note on full-priced items.

  • We are unable to offer exchanges or refunds for change of mind or personal preference.
  • We’re unable to refund orders marked as delivered. You will need to contact the shipping carrier for any delivery issues.
  • For any other questions, please don’t hesitate to contact us at support@cesenne.com.

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Frequently Asked Questions.

How long does shipping take?

Our pieces typically ship out within 1–3 business days.

Delivery times average 6 to 12 business days, depending on your location.

Please allow for occasional delays during high-volume periods, but rest assured — your order is being handled with care every step of the way.

To properly care for your jewelry, treat each piece with gentle attention. While our pieces are waterproof and made for daily wear, we recommend avoiding extended exposure to water, such as swimming or long showers, to preserve their shine. Apply lotions, perfumes, or sunscreens before wearing, and avoid prolonged sunlight or high heat. When not in use, store your jewelry in our Cesenne box or a soft pouch to prevent scratches and fading. With simple care, your jewelry will continue to shine beautifully over time.

We currently do not offer resizing services. However, we recommend visiting a local jeweler for resizing. Be sure to check our size guide before purchasing to find the perfect fit.

We do not offer exchanges at this time. If your item arrives damaged, defective, or is missing, please contact us within 5 days of delivery. Be sure to include clear photos so we can assist you with a replacement or refund. Please message us if you have any product questions before placing your order.

All sales are final. However, if your item arrives damaged, defective, incorrect, or missing, please contact us within 5 days of delivery with clear photos. We’ll provide a replacement, refund, or resend depending on the issue. Please message us if you have any product questions before placing your order.

If your jewelry arrives damaged, please contact us immediately with a photo of the item and the packaging. We will arrange for a replacement or refund as quickly as possible.

If you need to make any changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.

You will receive an order confirmation email once your purchase is complete. When your order is delivered, you'll receive another email notification. If you would like an update before then, feel free to contact us.

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